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Privacy Policy

Your access to and use of this website and its contents (this “Site”) is subject to the terms and conditions of these Terms of Use (“Terms of Use” or “Terms”), and all applicable laws.

By accessing and using this Site, you (the “User” or “you”) accept and agree to these without any limitation or qualification.

Engraving Company and its affiliated entities (referred to as “Engraving Company”, “we”, “us”, or “our” herein) respect concerns about the privacy of your personal information.

Please review our Privacy Policy for how we collect, use, disclose and manage your personal information.

INTRODUCTION

This privacy policy (“Policy”) describes how Engraving Company, (“Company,” “we,” and “our”) processes, collects, uses and shares personal data when using this website https://www.engravingcompany.com (the “Site”).

Please read the following information carefully to understand our practices regarding your personal data and how we will process data.

GENERAL RESTRICTIONS

  • You may use this Site for your own personal, non-commercial informational or entertainment purposes only.
  • You may not copy, reproduce, reuse, retransmit, adapt, publish, frame, post, upload, modify, broadcast or distribute any Site Content in any way, including for any public or commercial purpose whatsoever, without our prior written permission.
  • You may not use any third parties’ likenesses, names, and/or properties without their express permission.
  • You may not send any material to this Site that is unlawful, harmful (including any virus), threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic, indecent or profane or that could constitute or encourage a violation of any law.
  • We may review, edit or delete materials you or others send to this Site, but are not obligated to do so.
  • We may cancel any registration(s) or account(s) on this Site at any time, without notice or liability, for any reason, including if technical problems, irregularities or misuse occurs.

OWNERSHIP OF MATERIAL YOU SEND

Subject to the application of the Privacy Policy to personal data, any material you send to this Site will be deemed non-confidential and non-proprietary.

This includes any data, questions, comments, suggestions, ideas or other information, material or property.

We (or our designees) will be entitled to use any or all of it for any purpose, without notifying or compensating you, including for reproduction, disclosure, transmission, publication, broadcast and posting.

You may only send material to this Site if you are the original author of the material or otherwise have the necessary rights to use that material.

WAIVER

We try to make this Site and its contents reliable, but inaccuracies may occur. Therefore, regardless of anything else on this Site or in these Terms:

  • Use of this site is at your own risk;
  • The Site is provided to you “as is”; and
  • To the fullest extent permitted by law, we and our related parties: Disclaim all warranties regarding this Site, and shall not be responsible or liable for any damages due to statements, errors or omissions in this Site; content infringing any third party’s rights; viruses that may be transmitted to your computer; linking to any other site or its nature or contents; or any other matter regarding this Site and your use of it.

INDEMNIFICATION

By using this Site, you agree to indemnify, defend and hold harmless our related parties and us from all damages, costs and expenses, including reasonable lawyer’s fees and costs, arising out of any of the following:

  • Any claims for infringement of intellectual property rights, libel, and defamation relating to any materials you send to this Site;
  • Any activity relating to your internet account, including negligent or wrongful conduct by you or anyone using this Site through your internet account;
  • Your breach of any provision of these terms;
  • Any other matter regarding this Site and your use of it. You agree to use your best efforts to cooperate with us in the defense of any such matter. We reserve the right, at your expense, to assume the exclusive defense and control of any matter subject to indemnification by you.

INTELLECTUAL PROPERTY

We (or our associated or affiliated companies or third parties who have licensed its brands to us or contributed to this Site) (“Content Owner”) own or license from third parties all Site Content.

All Site Content remains the sole property of the applicable Content Owner and is protected under all relevant Copyright, Trademark and other applicable laws.

Nothing on this Site should be construed as granting any license or rights to use or distribute any Site Content, without our or the express written agreement applicable Content Owner’s.

JURISDICTION

All matters relating to this Site are governed by the laws of our base of operations, without reference to conflict or choice of law principles. You agree that jurisdiction and venue for any legal proceeding relating to this Site shall be in appropriate courts located in the above Jurisdiction.

We do not warrant or imply that the Site or materials on it are appropriate for use outside of the U.S.A..

The information set forth in this Site concerning any products or services is applicable only in the Jurisdiction, and these products or services may not be available in all locations.

If you are located outside of the U.S., you are solely responsible for compliance with any applicable local laws.

SEVERABILITY

If for any reason, any provision herein is found void or unenforceable, it will be severed to the extent void or unenforceable and the remaining provisions will continue in full force and effect.

DEFINITIONS/INTERPRETATION

  • “Damages” means any and all direct, special, indirect, consequential or punitive loss or other damages of any kind (whether in contract, including fundamental breach, tort, including negligence, or otherwise).
  • “including” means “including, but not limited to”.
  • “materials sent to this Site” (and “materials you send to this Site” and other like terms) means anything emailed, uploaded, posted or otherwise transmitted or sent to this Site (whether information, text, material, data or code or other) by you or another user.
  • “Related Parties” means all of our parent, subsidiary and affiliated companies, Site Developers and other promotional partners.
  • “Site Developer” means any party involved in creating, producing, delivering or maintaining this Site.
  • “use of this Site” (and “using” and other like terms) means any and all use of this Site of any kind whatsoever, including access to, browsing, reviewing, posting, transmitting, reviewing, downloading, and other use of this Site or any material on this Site.

CHANGES

Please note, we may change the information on this Site and/or this Policy, at any time without notice. You should regularly review this Policy for any changes.

Any changes will be effective immediately upon the posting of the revised Policy on this Site.

By continuing to use this Site, you agree to any changes, and by providing continued access to this Site, we are providing you consideration for agreement to such changes.

PURPOSES OF PROCESSING

What is personal data?

We collect information about you in a range of forms, including personal data.

As used in this Policy, “personal data” is as defined in the General Data Protection Regulation, this includes any information which, either alone or in combination with other information we process about you, identifies you as an individual, including, for example, your name, postal address, email address and telephone number.

Why do we need your personal data?

We will only process your personal data in accordance with applicable data protection and privacy laws. We need certain personal data in order to provide you with access to the Site.

If you registered with us, you will have been asked to tick to agree to provide this information in order to access our services, purchase our products, or view our content.

This consent provides us with the legal basis we require under applicable law to process your data.

You maintain the right to withdraw such consent at any time.

If you do not agree to our use of your personal data in line with this Policy, please do not use our Site.

COLLECTING YOUR PERSONAL DATA

We collect information about you in the following ways:

Information You Give Us

This includes:

  • the personal data you provide when you register to use our Site, including your‎ name, postal address, email address, telephone number, username, password and demographic information (such as your gender);
  • the personal data that may be contained in any video, comment or other submission you upload or post to the Site;
  • the personal data you provide in connection with our rewards program and other promotions we run on the Site;
  • the personal data you provide when you report a problem with our Site or when we provide you with customer support;
  • the personal data you provide when you make a purchase through our Site; and
  • the personal data you provide when you correspond with us by phone, email or otherwise.
    Information from Social Networking Sites. Our Site include interfaces that allow you to connect with social networking sites (each a “SNS”). If you connect to a SNS through our Site, you authorize us to access, use and store the information that you agreed the SNS could provide to us based on your settings on that SNS. We will access, use and store that information in accordance with this Policy. You can revoke our access to the information you provide in this way at any time by amending the appropriate settings from within your account settings on the applicable SNS.
    Information Automatically Collected. We automatically log information about you and your computer or mobile device when you access our Site. For example, when visiting our Site, we log your computer or mobile device operating system name and version, manufacturer and model, browser type, browser language, screen resolution, the website you visited before browsing to our Site, pages you viewed, how long you spent on a page, access times and information about your use of and actions on our Site.
    We collect this information about you using cookies.
    Automated Decision Making and Profiling
    We do not use your personal data for the purposes of automated decision-making. However, we may do so in order to fulfil obligations imposed by law, in which case we will inform you of any such processing and provide you with an opportunity to object.

COOKIES

What are cookies?

We may collect information using “cookies.” Cookies are small data files stored on the hard drive of your computer or mobile device by a website. We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer or mobile device until you delete them) to provide you with a more personal and interactive experience on our Site.

We use two broad categories of cookies: (1) first party cookies, served directly by us to your computer or mobile device, which are used only by us to recognize your computer or mobile device when it revisits our Site; and (2) third party cookies, which are served by service providers on our Site, and can be used by such service providers to recognize your computer or mobile device when it visits other websites.

Type of cookie Purpose
Essential Cookies These cookies are essential to provide you with services available through our Site and to enable you to use some of its features. For example, they allow you to log in to secure areas of our Site and help the content of the pages you request load quickly. Without these cookies, the services that you have asked for cannot be provided, and we only use these cookies to provide you with those services.
Functionality Cookies These cookies allow our Site to remember choices you make when you use our Site, such as remembering your language preferences, remembering your login details and remembering the changes you make to other parts of our Site which you can customize. The purpose of these cookies is to provide you with a more personal experience and to avoid you having to re-enter your preferences every time you visit our Site.
Analytics and Performance Cookies These cookies are used to collect information about traffic to our Site and how users use our Site. The information gathered does not identify any individual visitor. It includes the number of visitors to our Site, the websites that referred them to our Site, the pages they visited on our Site, what time of day they visited our Site, whether they have visited our Site before, and other similar information.We use this information to help operate our Site more efficiently, to gather broad demographic information and to monitor the level of activity on our Site.

We use Google Analytics for this purpose. Google Analytics uses its own cookies. It is only used to improve how our Site works. You can find out more information about Google Analytics cookies here: https://developers.google.com/analytics/resources/concepts/gaConceptsCookies You can find out more about how Google protects your data here: www.google.com/analytics/learn/privacy.html. You can prevent the use of Google Analytics relating to your use of our Site by downloading and installing the browser plugin available via this link: http://tools.google.com/dlpage/gaoptout?hl=en-GB

Targeted and advertising cookies These cookies track your browsing habits to enable us to show advertising which is more likely to be of interest to you. These cookies use information about your browsing history to group you with other users who have similar interests. Based on that information, and with our permission, third party advertisers can place cookies to enable them to show adverts which we think will be relevant to your interests while you are on third party websites.

You can disable cookies which remember your browsing habits and target advertising at you by visiting http://www.youronlinechoices.com/uk/your-ad-choices.

If you choose to remove targeted or advertising cookies, you will still see adverts but they may not be relevant to you. Even if you do choose to remove cookies by the companies listed at the above link, not all companies that serve online behavioral advertising are included in this list, and so you may still receive some cookies and tailored adverts from companies that are not listed.

Social Media Cookies These cookies are used when you share information using a social media sharing button or “like” button on our Site or you link your account or engage with our content on or through a social networking website such as Facebook, Twitter or Google+. The social network will record that you have done this.

 

You can typically remove or reject cookies via your browser settings. In order to do this, follow the instructions provided by your browser (usually located within the “settings,” “help” “tools” or “edit” facility).

Many browsers are set to accept cookies until you change your settings.

If you do not accept our cookies, you may experience some inconvenience in your use of our Site. For example, we may not be able to recognize your computer or mobile device and you may need to log in every time you visit our Site.

INTERNET PROTOCOL (IP) ADDRESSES

Engraving Company uses IP addresses to analyze trends, administer this Site, and gather broad demographic information for aggregate use.

We do not link IP addresses to personally identifiable information.

LINKS

This Site contains links to other sites. Please be aware that we are not responsible for the privacy practices of other websites that you may link to/ from this Site.

We ask our users to be aware that when they enter other websites they will be subject to the privacy practices that may differ from ours.

We encourage you to read the privacy statement of each website that you link to and that collects personally identifiable information.

This Privacy Statement applies solely to information collected on this Site.

CONSENT AND NOTIFICATION OF CHANGES

By using this Site, you consent to the collection and use of personal information as described above by Engraving Company.

If we decide to change our Privacy Statement, we will post these changes so our users are always aware of what information we collect, how we use it and under what circumstances we disclose it.

We encourage you to check this page from time to time because your continued use of this website following any changes to the Privacy Policy will be deemed to constitute your acceptance of such changes.

ADVERTISING

We may use other companies to serve third-party advertisements when you visit and use the Site.

These companies may collect and use clickstream information, browser type, time and date, subject of advertisements clicked or scrolled over during your visits to the Site and other websites in order to provide advertisements about goods and services likely to be of interest to you.

These companies typically use tracking technologies to collect this information. Other companies’ use of their tracking technologies is subject to their own privacy policies.

USING YOUR PERSONAL DATA

We may use your personal data as follows:

  • to operate, maintain, and improve our Site, products, and services;
  • to manage your account, including to communicate with you regarding your account, if you have an account on our Site;
  • to operate and administer our rewards program and other promotions you participate in on our Site;
  • to respond to your comments and questions and to provide customer service;
  • to send information including technical notices, updates, security alerts, and support and administrative messages;
  • with your consent, to send you marketing e-mails emails about upcoming promotions, and other news, including information about products and services offered by us and our affiliates. You may opt-out of receiving such information at any time: such marketing emails tell you how to “opt-out.” Please note, even if you opt out of receiving marketing emails, we may still send you non-marketing emails. Non-marketing emails include emails about your account with us (if you have one) and our business dealings with you;
  • to process payments you make via our Site;
  • as we believe necessary or appropriate (a) to comply with applicable laws; (b) to comply with lawful requests and legal process, including to respond to requests from public and government authorities; (c) to enforce our Policy; and (d) to protect our rights, privacy, safety or property, and/or that of you or others;
  • for analysis and study services; and
  • as described in the “Sharing of your Personal Data” section below.

SHARING YOUR PERSONAL DATA

We may share your personal data as follows:

  • Third Parties Designated by You. We may share your personal data with third parties where you have provided your consent to do so.
  • Our Third Party Service Providers. We may share your personal data with our third party service providers who provide services such as data analysis, payment processing, information technology and related infrastructure provision, customer service, email delivery, auditing and other similar services.

THIRD PARTY SITES

Our Site may contain links to third party websites and features. This Policy does not cover the privacy practices of such third parties. These third parties have their own privacy policies and we do not accept any responsibility or liability for their websites, features or policies. Please read their privacy policies before you submit any data to them.

USER GENERATED CONTENT

You may share personal data with us when you submit user generated content to our Site, including via our rewards program, forums, message boards and blogs on our Site. Please note that any information you post or disclose on our Site will become public information, and will be available to other users of our Site and to the general public. We urge you to be very careful when deciding to disclose your personal data, or any other information, on our Site. Such personal data and other information will not be private or confidential once it is published on our Site.

If you provide feedback to us, we may use and disclose such feedback on our Site , provided we do not associate such feedback with your personal data. If you have provided your consent to do so, we may post your first and last name along with your feedback on our Site. We will collect any information contained in such feedback and will treat the personal data in it in accordance with this Policy.

INTERNATIONAL DATA TRANSFER

Your information, including personal data that we collect from you may be transferred to, stored and processed by us outside the country in which you reside, where data protection and privacy regulations may not offer the same level of protection as in other parts of the world. By accepting this Policy, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Policy.

SECURITY

We seek to use reasonable organizational, technical and administrative measures to protect personal data within our organization. Unfortunately, no transmission or storage system can be guaranteed to be completely secure, and transmission of information via the internet is not completely secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem by contacting us.

RETENTION

We will only retain your personal data for as long as reasonably required for you to use the Site or until you close your account/cancel your subscription unless a longer retention period is required or permitted by law (for example for regulatory purposes).

OUR POLICY ON CHILDREN

Our Site is/are not directed to children under 16. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us. We will delete such information from our files as soon as reasonably practicable.

YOUR RIGHTS

  • Opt-out. You may contact us anytime to opt-out of: (i) direct marketing communications; (ii) automated decision-making and/or profiling; (iii) our collection of sensitive personal data; (iv) any new processing of your personal data that we may carry out beyond the original purpose; or (v) the transfer of your personal data outside the EEA. Please note that your use of the Site may be ineffective upon opt-out.
  • Access. You may access the information we hold about you at any time via your profile/account or by contacting us directly.
  • Amend. You can also contact us to update or correct any inaccuracies in your personal data.
  • Move. Your personal data is portable – i.e. you to have the flexibility to move your data to other service providers as you wish.
  •  Erase and forget. In certain situations, for example when the information we hold about you is no longer relevant or is incorrect, you can request that we erase your data.
    If you wish to exercise any of these rights, please contact us. In your request, please make clear: (i) what personal data is concerned; and (ii) which of the above rights you would like to enforce. For your protection, we may only implement requests with respect to the personal data associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable and in any event, within one month of your request. Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting such change or deletion.

COMPLAINTS

We are committed to resolve any complaints about our collection or use of your personal data.

If you would like to make a complaint regarding this Policy or our practices in relation to your personal data, please contact us.

We will reply to your complaint as soon as we can and in any event, within 30 days.

We hope to resolve any complaint brought to our attention, however if you feel that your complaint has not been adequately resolved, you reserve the right to contact your local data protection supervisory authority

CONTACT INFORMATION

If at any time you would like to unsubscribe from receiving future emails, you can email us and we will promptly remove you from ALL correspondence.

Engraving Company welcomes your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to this, or any other issue.

I have reviewed the Privacy Policy and I give my consent to the terms laid out.

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Return Policy

Checkout the return policy below

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EngravingCompany.com © All Rights Reserved.

Return Policy

Once an order has been submitted, we reserve the right to begin production immediately and will not be responsible for any changes made to the order after the initial submission.

Additional fees will be incurred and/or a new order will need to be placed should the customer need to make changes/additions to an order.

All sales on the engraved item(s) are final. However, if the customer receive an engraved item and the engraving does not match the customer’s order form, we will gladly replace and ship your new item(s) free of charge. Please note, no refunds will be given.

Final Sale:

All holiday items are final sale. Please note, no refunds or exchanges allowed.

All sale items are final sale. Please note, no refunds or exchanges allowed.

All un-engraved item(s) can be exchanged (excludes shipping charges). A 10% re-stocking fee will be charged to the customer. No call tags will be issued. The customer is responsible for the cost associated with shipping the item(s) back to us for exchange only.

Please pack and ship item(s) responsibly as we will not accept broken/damaged item(s) for return. Please call (504) 837-7378 to obtain a Return Authorization # (RA#) prior to shipping back merchandise. Returns made without an RA# will not be accepted under any circumstances.
Returns may be shipped to:

Attention: Website Return
The Engraving Company
Lakeside Shopping Center
3301 Veterans Memorial Blvd., Suite 2
Metairie, LA 70002

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